Castle Hospitality Group Launches “Castle Cares”

In anticipation of the eventual reopening of Hawaii to travelers from around the world, Castle Hospitality Group has launched “Castle Cares.” The enhanced standards for cleanliness and disinfection will be implemented throughout its two brands, Castle Resorts & Hotels and Castle Vacation Rentals Hawaii.

“Our first priority has always been the health and safety of our guests and staff, and this remains critical as we move closer to welcoming back visitors to the Islands,” said President & CEO Alan Mattson. “We care, and these enhanced measures will provide peace-of-mind to guests so they can focus on enjoying all that Hawaii has to offer and also protect our staff at the same time.”

As part of its commitment to keep guests and employees healthy and safe, Castle Hospitality Group will roll out enhanced technologies at its properties over the next few months.  These technologies may include electrostatic sprayers and/or UV sanitizing wands.

Other increased cleanliness standards will include:

• Increased frequency and usage of CDC-approved disinfectants in all public spaces.
• Use of CDC-approved disinfectants in all guest rooms.
• For units with dishwashers, pre-washing of four (4) sets of dishware, glassware, and utensils in the dishwasher prior to the guest’s arrival, providing a sense of security knowing the dishes are fresh and cleaned.
• Placement of personal-sized hand sanitizers and disinfecting wipes in each room for guests’ personal use.
• Minimum three-day period before staff and new guests can enter cleaned units

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Castle will display signage in its lobbies to remind guests to maintain social distancing protocols. Furniture in the lobby, by the pools and in other public spaces will be removed or rearranged to allow more space for distancing. Hand sanitizing stations will also be installed throughout Castle’s properties – near the entrances, front desks, and elevators.

In addition, staff will continue to be fully trained in the latest safety protocols and best practices to ensure cleanliness and hygiene standards meet or exceed guidelines set forth by the Centers for Disease Control and Prevention. Staff will also be equipped with personal protective equipment.

For more information about Castle Cares, visit https://www.castleresorts.com/about-us/commitment-to-cleanliness/

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