Hawaii ID Cards by Mail

Oahu residents can now replace a state Hawaii ID card and renew certain driver licenses without an in-person visit if they meet certain requirements.

The effort is meant to address the high demand for appointments after two periods of pandemic-caused closures of driver licensing centers and satellite city halls forced more than 78,000 cancellations.

Residents can now request a replacement for a lost, stolen or damaged state identification card by mail, provided no changes are made and lawful status in the US is not temporary. Similar ability already exists to request a duplicate of standard and commercial driver licenses.

Eligible residents also can now skip the trip to a city office and renew by mail a two-year license, four-year license and a learner’s permit. Additionally, eligible residents can convert a provisional driver license to a standard license by mail without having to appear in person. These four mail-in options require vision clearance by an eye-care professional.

These new mail-in options help driver licensing centers and satellite city halls to free up more of the 1,600 daily appointment slots for services that require in-person visits.

For mail-in instructions, application forms and payment information, go to honolulu.gov/csd.

“During the pandemic we have all had to adapt to so many changes, and that includes the way we carry-out City services,” said Mayor Kirk Caldwell. “I’d like to thank Director Kajiwara and the Customer Services Department for navigating the challenge of moving numerous services completely online, by phone or by mail. Having these safe options for Oahu residents to renew their expiring driver licenses or replace their state identification cards is critical, especially as we move toward a more open way of life through our Honolulu Reopening Framework and as Oahu residents consider travel options under the Pre-Travel Testing Program. We thank everyone involved for their patience during this pandemic.”