Stand-by service available to renew driver’s licenses or state IDs

Oahu residents who need to renew driver’s licenses and state identification cards over the next eight months stand to benefit from new service options being rolled out in the City and County of Honolulu.

Stand-by service for customers, who are having a hard time getting appointments to renew a driver’s license or state ID, is now available on a limited, first-come, first-served basis at the Kapalama Driver Licensing Center, Kapolei Driver Licensing Center and Koolau Driver Licensing Center.

To help ensure the safety of the public and employees, the mask requirement will be maintained, and social-distancing guidelines will be enforced to prevent crowds lining up at these locations earlier than 15 minutes prior to business hours.

“Same-day service at these locations is not guaranteed,” said Nola Miyasaki, director of the city’s Department of Customer Services. “But we are offering a limited number of stand-by slots to offset the no-shows for appointments and last-minute cancellations as we remain committed to eliminating a pandemic-caused backlog by the end of the year, and meeting growing public demand for in-person transactions.”

There are now more than 58,000 driver’s licenses, learner’s permits and state IDs that expired in 2020 on Oahu and have not yet been renewed. An additional 115,110 credentials will expire in 2021, and require renewal transactions in person.

To help meet demand, other changes besides stand-by service are being offered.

The Kapalama Driver Licensing Center and the Kapolei Driver Licensing Center are making additional appointment slots for driver license and state ID renewals available daily for the following day between 3:30 pm and 4:30 pm on the city’s alohaQ reservation system. The Wahiawa Driver Licensing Center, which has been offering only road tests since Oct. 1, 2020, has restarted other in-person services, including driver license and state ID renewals.

In addition, all satellite city halls now offer express window service for simple transactions that don’t require an appointment. The express window transactions include in-person motor vehicle renewal transactions, bus pass sales, water bill and property tax payments, spay and neuter certificates, and disability parking permits.

For more information, visit honolulu.gov/csd.