Oahu to Resume In-person Customer Service

Honolulu’s Department of Customer Services announced today that its driver licensing centers, satellite city halls, and other offices on Oahu will resume in-person visits on an appointment-only basis, beginning Thursday, September 24.

All previously scheduled appointments from September 24 on will be honored.

These appointments include in-person services for driver licenses, road tests, state identification cards, as well as transferring titles for buying or selling vehicles and inspecting a reconstructed vehicle.

More than 34,000 of these appointments had to be canceled after in-person services were suspended August 27 to help ongoing efforts to curb the spread of the coronavirus in the City and County of Honolulu.

“We will be offering special accommodations and extra hours for customers who need to reschedule canceled appointments,” said Sheri Kajiwara, director of the city’s Department of Customer Services. “If you already had an appointment from September 24 on, please show up. We will honor all appointments moving forward.”

Staff at driver licensing centers and satellite city halls will be contacting customers directly to reschedule road tests and all other canceled appointments.

To accommodate these customers, business hours at driver licensing centers will be extended one hour in the mornings and another in the afternoons through December 31. Driver licensing centers will also be open on Saturdays from 8 a.m. to 4 p.m. for the rest of the year to handle rescheduled appointments.

Satellite city halls will also offer additional hours on an appointment-only basis during the weekdays as well as on select Saturdays to accommodate the needs of customers. The additional days and hours will vary by satellite location.

New appointments can be scheduled online at AlohaQ.org.

For a listing of online, mail-in and off-site options to in-person services, visit honolulu.gov/csd.